Our Refund Policy
At BWC Academy, we're committed to your success and satisfaction. We understand that sometimes circumstances change, and we want to make our refund process as clear and fair as possible.
Our Commitment to You
We believe in the transformative power of our Forex trading education and our mission to help you break free from generational poverty. Our refund policy reflects our commitment to fairness while protecting the integrity of our comprehensive training programs.
We want every student to succeed, and we're here to support you throughout your journey to financial independence through Kingdom-minded trading principles.
Understanding Your Subscription
Premium Plan
- • 25% off public events
- • Access to general resources
- • Monthly bootcamp access
- • Live lesson participation
Elite Plan
- • Weekly one-on-one sessions
- • Private calendar access
- • Specialized strategy modules
- • Free access to all events
When You're Eligible for a Refund
✅ 7-Day Money-Back Guarantee
If you're not completely satisfied within the first 7 days of your subscription, we'll provide a full refund. This gives you time to experience our bootcamp and initial training materials.
✅ Technical Issues
If technical problems on our end prevent you from accessing your paid content for more than 48 hours, you may be eligible for a prorated refund.
✅ Billing Errors
If you've been charged incorrectly due to a system error, we'll promptly investigate and refund any erroneous charges.
When Refunds Are Not Available
Please note: To maintain the integrity of our educational programs and protect our intellectual property, refunds are not available in the following situations:
- After the 7-day money-back guarantee period has expired
- If you've violated our terms of service (unauthorized recording, content distribution, etc.)
- For trading losses or unsuccessful trading outcomes (our education doesn't guarantee profits)
- If you've been removed from the program due to inappropriate conduct
- For partial months or unused portions of your subscription
How to Request a Refund
We've made the refund process simple and straightforward. Here's how to request a refund:
Contact Our Support Team
Email us at support@bwcacademy.com with Refund Request
in the subject line
Provide Required Information
Include your full name, email address, subscription plan, and reason for the refund request
We'll Review Your Request
Our team will review your request within 2-3 business days and respond with next steps
Refund Processing
Approved refunds are processed through Paystack and typically appear in your account within 5-7 business days
Cancellation vs. Refund
Subscription Cancellation
You can cancel your subscription at any time to prevent future charges. You'll continue to have access until the end of your current billing period.
✓ No refund for current period, but no future charges
Refund Request
A refund returns money for charges already made, subject to our refund policy terms and eligibility requirements.
✓ Money back for eligible situations within policy terms
Special Circumstances
We understand that life can present unexpected challenges. If you'e facing special circumstances such as:
- Serious medical emergencies
- Unexpected financial hardship
- Military deployment
- Other extraordinary situations
Please reach out to us directly. While we can't guarantee a refund outside our standard policy, we're committed to working with you to find a solution that honors both your situation and our community's needs.
Questions About Refunds?
Our friendly support team is here to help! We're committed to making your experience with BWC Academy as positive as possible.
Contact Information
Email: support@bwcacademy.com
Phone: +1 (555) 123-4567
Response Time: Within 24 hours
Office Hours
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed
Our Promise to You
At BWC Academy, we're not just teaching trading—we're building a community of Kingdom-minded wealth creators. Your success is our success, and we're committed to supporting you every step of the way on your journey to financial independence and breaking generational poverty.